Refund policy

RETURNS/REFUNDS:

As a small business, I am unable to accept returns or exchanges. All sales are final. I take great care in crafting each product and stand behind the quality of everything I make. However, if there is an issue with your order, please reach out to danna@dearsoulcandleco.com and I will do my best to make it right. Your satisfaction means the world to me, and I appreciate your support of a small, independent business!

DAMAGED/MISSING ORDERS:

I take great care in packaging every order to ensure it arrives safely. However, once a package leaves my hands, I have no control over how it is handled during transit. Please inspect your product(s) upon arrival. If your order arrives damaged or does not arrive at all, please contact me right away so we can assess the situation and determine the best way to move forward. Damaged/missing claim requirements vary by carrier. Some require the sender to file while others, the recipient. We will need to determine this before filing a claim.

Damaged or missing items may be eligible for replacement, at my discretion. If the items are not in-stock, a substitute item or refund may be offered instead. Please note: Any item(s) damaged after arrival (i.e. by user error) will not be replaced.