You can easily place an order on the website. Browse products, add items to your cart, and follow the checkout process.

Additionally, checkout the @dearsoulcandleco Instagram/Facebook pages for announcements regarding local pop-ups, vendor events, and other in-person purchasing options.

If you need to modify/cancel your order, please reach out as soon as possible. Send an email to danna@dearsoulcandleco.com with your name, order number, date of purchase, and order request. I will do my best to adjust your order; however, please understand that there is a possibility your order won't be able to be modified/cancelled. Orders that have already shipped are not eligible for modification/cancellation.

No - Each order must have its own mailing address.

Once your order has shipped, you'll receive a confirmation email with your tracking number and a link to track your package. Simply click the link in your email, or visit the carrier's website and enter your tracking number to see real-time updates on your delivery status. If you don't see your tracking email, be sure to check your spam or junk folder. You can also log into your account on this website and view your order history to find tracking information.

Dear Soul Candle Co. proudly ships anywhere within the United States of America.

Orders will typically be shipped within 1-3 business days from when you placed your order, unless stated otherwise. Shipping delays will generally be listed on a banner at the top of the website, or in a pop-up window.

Delivery time depends on the shipping method you select at checkout — faster shipping options will get your order to you sooner, so choose the option that best fits your timeline. Please keep in mind that once your package has been handed off to the carrier, it is out of my hands and I am no longer able to guarantee or influence delivery timelines. While I do my best to get your order out quickly, any delays that occur during transit are at the carrier's discretion. I appreciate your understanding and patience!

As a small business, I am unable to accept returns or exchanges. All sales are final. I take great care in crafting each product and stand behind the quality of everything I make. However, if there is an issue with your order, please reach out to danna@dearsoulcandleco.com and I will do my best to make it right. Your satisfaction means the world to me, and I appreciate your support of a small, independent business!

I take great care in packaging every order to ensure it arrives safely. However, once a package leaves my hands, I have no control over how it is handled during transit. Please inspect your product(s) upon arrival. If your order arrives damaged or does not arrive at all, please contact me right away so we can assess the situation and determine the best way to move forward. Damaged/missing claim requirements vary by carrier. Some require the sender to file while others, the recipient. We will need to determine this before filing a claim.

Damaged or missing items may be eligible for replacement, at my discretion. If the items are not in-stock, a substitute item or refund may be offered instead. Please note: Any item(s) damaged after arrival (i.e. by user error) will not be replaced.

For optimal performance, trim your wood wick to 3/16 before EACH use; allow the candle to burn completely to the edges of the container on the first burn to create an even wax melt pool and prevent tunneling.

It is also important not to burn your candle for more than four hours per use. Once your candle has 1/4 to 1/2 inch of wax remaining, discontinue burning.

To utilize the remaining candle wax, place your candle on a candle warmer and enjoy the final moments of scent this way.

Dear Soul candles and wax melts are crafted with para-soy wax, which is a blend of paraffin wax and soy wax. Para-soy wax maintains a strong fragrance throw and easy burning, while remining visually appealing and functional.

FRAGRANCE:

Dear Soul Candle Co. proudly sources fragrance oils from a supplier committed to rigorous testing and high-quality ingredients. These fragrance oils are considered "clean" and safe for home use — free from phthalates, carcinogens, mutagens, acute toxins, reproductive toxins, and organ toxins.

WAX:

Believe it or not, there is quite a bit of debate as to the "toxicity" amongst different wax types. However, to date, there have not been any scientific, readily available studies that categorize any particular wax as more or less toxic than others. Furthermore, there is not any conclusive evidence supporting the notion that burning common household candles is "harmful" to human health.

CONCLUSION:

In reality, burning any material (organic, "clean," "toxin-free," etc.) is not exempt from at least some type of emissions. As such, it would feel wrong to claim Dear Soul candles (or ANY candles, for that fact), are 100% "toxin-free." It has become a buzzword in our society, with various meanings to various individuals. That said, adequate airflow/space is encouraged when burning any candle, to allow the particles and scent to disperse evenly throughout the air.

Additionally, as a one-woman operation, I do my best to research and source quality ingredients for my products, and I am proud to offer hand-crafted items I feel are safe for human use.

Wood wicks are made from a thin, flat piece of wood (mine are 100% natural, untreated wood from trees sustainably sourced in the USA), and they offer a unique alternative to traditional cotton wicks. The main difference lies in the burning experience; wood wicks often produce a soothing, crackling sound reminiscent of a fireplace. Additionally, wood wicks are known for creating a wider, more even melted wax pool, leading to a cleaner and longer-lasting burn compared to cotton wicks.